Building Professional Services: The Sirens' Song
||Author: Mitch Peterson, Steve O'Connor, Harris Kern, Thomas E. Lah|
List Price: $44.99
Our Price: Click to see the latest and low price
Publisher: Prentice Hall PTR (12 June, 2002)
Sales Rank: 27,907
Average Customer Rating: 5 out of 5
Customer ReviewsRating: 5 out of 5
Excellent pragmatic approach
This book as become my day-to-day bible to managing a professional service division within our product-oriented company. If you have your objectives and strategy clear, this book will help you getting organized with the tactics.
Rating: 5 out of 5
This book is "just what the doctor ordered" for anyone trying to develop a Professional Services(PS) organization that is aligned with other functional groups and the overall mission of a product company. It also should be required reading for any leader moving for the first time from a stand-alone PS company to head up a PS organization within a product company.
I found it to provide easy to read, practical guidance on what the components of the PS organization should be, what the mission and profitability drivers should be, key organizational interfaces and how it should be measured.
Also, this book was reviewed, chapter by chapter, by all PS leaders as well as other functional leaders within the company, to develop a "lessons learned" document as part of a services strategic planning process. Invaluable assistance!
Rating: 5 out of 5
A good life boat for a PS Organization in a Product Company
I bought the book because I needed to startup a software engineering group within our established PS organization. The book provided very good insight in how a PS organization should run within a Product Company. It provide good food for thought in understanding the difference between a standalone PS organization and one attached to a Product Company. The content opened some eyes within our organization and reset some expectations. The book also validated some of the processes and focus of the existing PS organization. If you are starting up a PS organization from the ground up I recommend this book. If you have a PS organization already in place, within a product company, I also recommend this book to validate your current focus.
· PSA: Professional Services Automation: Optimizing Project and Service Oriented Organizations