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Enterprise Content Services: Connecting Information and Profitability
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Author: Alden Globe, Greg Laugero
List Price: $29.99
Our Price: Click to see the latest and low price
ISBN: 0201730162
Publisher: Addison-Wesley Pub Co (17 April, 2002)
Edition: Paperback
Sales Rank: 399,328
Average Customer Rating: 4.14 out of 5
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Customer ReviewsRating: 5 out of 5
Author's Review
Enterprise Content Services: Connecting Information and Profitability will be useful for those working in large organizations on complex information-sharing systems that support key business processes. Portals, content management, search, personalization and document-management systems require careful research into user requirements and work processes in order to be aimed at supporting revenue-generating work. The book will support your efforts to filter out "infosmog," discover who is producing and consuming information, and to what end. With this information ready to hand, designing useful metadata and consistent navigation is simpler, faster and more effective. You'll learn how to instill an enterprise publishing discipline that includes dedicated staff roles and a sustainable approach to taxonomy. With these components tied to your packaged software solution, search, security, and personalization can be made to work effectively. People, processes and content are improved; costs are reduced.
Rating: 1 out of 5
Microsoft brochure
This book is nothing but a fluffy brochure for Microsoft 'advanced' technology. Typical MS style over substance; for a book on content, the book has very little of it. Total waste of money. Check out the much more substantive Content Management Bible ...for an authoritative and comprehensive treatment of content management issues.
Rating: 3 out of 5
Leaves out the critical security aspects of information
Making the proper company information available to the right people is a complex task capable of yielding a large amount of return on investment. Doing it properly is the focus of this book and while the authors are right about the need, they are somewhat weak on the implementation. No one disputes the advantages of employees being able to access information from the human relations department whenever they want or to examine data about the product they are working on. So, in that respect, they are largely telling us what we already know. However, that information is generally proprietary, so an integral part of the display involves making it impossible for others to see.
Where the authors are very lax is in the area of security, as can be seen by examining the index. There are only nine pages listed as even having the word security in them. No one can even consider making information available, even to employees, without considering the restrictions concerning who can and cannot access that data. Every company that I have ever encountered has a strict policy regarding what can be publicly posted and what cannot and how the access is restricted and that policy is part of every plan to make information available. The authors do not address this issue, other than to say that companies should hire one or two security experts.
In terms of how to organize data for presentation, this book is quite good. However, the lack of coverage of security issues means that you will have to look elsewhere in order to find that necessary information. And in the age of the mobile and telecommuting worker, staying within a firewall is just not an option.
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