Standards for Online Communication

Author: JoAnn T. Hackos, Dawn M. Stevens
List Price: $54.99
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ISBN: 0471156957
Publisher: John Wiley & Sons (07 February, 1997)
Edition: Paperback
Sales Rank: 96,718
Average Customer Rating: 5 out of 5

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Customer Reviews

Rating: 5 out of 5
An eye-opening book that changed my approach for the better
The approach outlined in this book has completely changed the way I tackle developing on-line documents. I have extensive experience in a technique called Information Mapping that is an analysis and document design methodology for paper documents. In many ways the authors' methods are similar to Information Mapping - at least at a macro level. After reading this book I've gained an appreciation for the vast differences between paper and on-line documentation. My "paper-based" thinking before this book resulted in a waste of the underlying capabilities of an on-line document. The authors show how to use technology to vastly improve your reader's efficiency and overall experience when seeking and reading the information you create. If you are used to writing for paper-based publications, or have deveopled on-line pages using nothing but intuition and judegement, this book will completely change your way of thinking.


Rating: 5 out of 5
A must for online Help authors
This is an excellent book for helping technical authors accustomed to writing printed documentation in understanding how and why the structure should be different for online readers. Too often authors simply move the information online without any clear understanding of the context in which the reader is using it. I recommend this book to anyone developing software Help files or planning single sourcing documentation.


Rating: 5 out of 5
The Tech Writer's Bible
If you are serious about becoming a successful technical writer, I highly recommend purchasing this book.

Of all the books I have purchased, I refer to this one the most often. The CD is great because it has the entire text of the book categorized for easy access right from your computer!

Many technical writing books are outdated and were written BI (before the internet). This book focuses on technical writing using newer technology such as the Internet, WWW, and corporate intranets.

I can't count the number of times this book has come in handy. It is a great reference that you should keep close at hand. Great job Joann!

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