IP Telephony Unveiled

Author: Kevin Brown
List Price: $24.99
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ISBN: 1587200759
Publisher: Cisco Press (13 January, 2004)
Edition: Paperback
Sales Rank: 18,677
Average Customer Rating: 5 out of 5

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Customer Reviews

Rating: 5 out of 5
Required reading for managers!
IP Telephony Unveiled (ISBN: 1-58720-075-9) needs to be required reading for any manager or executive wondering about, or planning to implement IP Telephony. There in lies the key distinction for this book: the difference between VOIP and IP Telephony.

Most people writing or looking into this topic blend these two areas into a single topic. The author goes to great lengths to make the differences clear. Brown uses clear examples from the past to show where convergence has been, and where it can go with IP Telephony.

The author examines the top questions he has seen asked over and over in regards to implementing IPT. How is this different from my existing phone system? Why do I need a new phone system when mine already works? These questions show the misunderstanding into IPT. This book clearly answers these questions and more. Brown has woven into the various answers the point that IPT is not a technology so much, as it is a process.

The second half of the book discusses the business impacting issues related to IP Telephony. There are well thought out case studies that show clear examples of positive business affecting implementations. There is a clear emphasis on planning for making a successful rollout of IP Telephony. The author states that doing your homework up front and planning out the deployment will matter much greater than the technology deployed.

Overall, this is an excellent book for executives looking at IP Telephony and all it holds for their company. Anyone reading this will walk away infinitely more qualified to make intelligent decisions on deploying IP Telephony. IS staff would benefit as well, as they sometimes don't see the business impact of the technologies they work with on a day to day basis.


Rating: 5 out of 5
This is a must read for anyone interested in IP Telephony.
I have never written a book review before this one but feel that this book is so superior that I'd like to see it on a 'must read' list for IP Telephony.

IP Telephony Unveiled should be required for any University's Information Technology Management curriculum. It departs from 'technology for technology's sake' and makes a quantifiable business case for IP Telephony. This is not a deep-dive technical book but the 20,000 foot view of how IP Telephony will be intelligently tied into a business ROI.

If you are a CXO and are considering IP Telephony, this book will be an epiphany and you will use it as a roadmap. It will be the best money you ever spend. Kevin Brown correctly stresses the fact that a VRA (Voice Readiness Assessment) will save lots of money and make the difference between a clean implementation and something that you'll want to rip out and sell on EBay.

If you are an engineer, this book is not technically challenging but it should be read because sometimes the business reason for implementing a particular technology gets lost.

This book should be required reading for anyone involved in the sale or implementation of IP Telephony and would be a great present to give to a CXO who may be a prospective client looking to have a converged network.

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